Refund Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase from Vape Dubai HQ, we offer a transparent refund process under the following conditions.

1. Eligibility

Refunds are available for items that are damaged, defective, or incorrect. Claims must be submitted within 3 days of delivery with proof of issue.

2. Non-Refundable Items

Due to hygiene reasons, opened or used items (such as disposable vapes and e-liquids) are not eligible for refunds unless defective.

3. How to Request a Refund

Contact our support team via email with your order number and a clear description of the issue. Refunds are processed within 5–7 business days if approved.

4. Payment Reversals

Approved refunds will be returned to your original payment method. Vape Dubai HQ does not issue cash refunds for online orders.